FAQs Archive | Page 2 of 3

Q: How do I connect the CCTV system to my TV?

The recording device can be connected to your TV either by using a VGA cable or a HDMI cable. HDMI is the preferred method as this will transmit your CCTV recording in the highest possible picture quality. Contact our team to discuss your requirements with regards to how and where you need to view recordings of your CCTV system and we’ll be more than happy to help.

Q: How do I export recorded footage to a USB stick?

It’s relatively easy to transfer footage from your NVR to an external storage device, such as a USB stick. Using the playback function, you can select the exact timeframe of the footage to be exported. Please watch the video below for more information. If you’re having trouble backing up your recordings, please contact us . [fusion_youtube id="xck__jMSZOs" alignment="center" width="" height="" autoplay="false" api_params="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class=""][/fusion_youtube]

Q: How can I backup the recordings stored on my CCTV equipment?

It is absolutely possible to export the content stored on your NVR (network video recorder) to an external memory device. The process of doing this is fairly straightforward and you can follow the video guide below. Please note that some of the latest software updates for your NVR may look slightly different to the video. If you’re having problems backing up your recordings, please contact us anytime. [fusion_youtube id="bgXT2Ox58MQ" alignment="center" width="" height="" autoplay="false" api_params="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class=""][/fusion_youtube]

Q: Can I increase the storage capacity for recordings?

Yes, all CCTV systems are tailored to meet your exact requirements. We use the very latest recording devices that use h.265, a new compression which will give you long recording for less memory. Please click here to learn more about high efficiency video coding Most domestic installations will opt for 2 weeks continuous recording, so they are covered if they are away on holiday. Commercial CCTV installs can vary, but it is indeed possible to put as much memory in the system as needed. For example, restaurants and pubs with the licensing laws, have to record for a minimum of 31 days. Your new CCTV system will last you for the next 20 years, so our advice is to ensure you're not short on memory/storage capacity and that your system is recording the highest possible video quality.

Q: How do I play back footage from my Network Recording Device?

All of the HD IP CCTV systems supplied by Zone CCTV are very easy to use. Once the CCTV system is installed our helpful engineers are on hand to show you how to play back footage from the recording device and your engineer will answer any other queries you may have about your new system. If you’re having trouble using the playback function on your device please see the video below for guidance, or feel free to contact our customer service team . [fusion_youtube id="NzhOlPEfB-c" alignment="center" width="" height="" autoplay="false" api_params="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class=""][/fusion_youtube]

Q: Can I install your CCTV cameras myself?

Zone CCTV do not sell camera equipment as an outright purchase. We provide experienced qualified engineers to install and configure your CCTV equipment. We do this to ensure quality of our product and so that we're able to offer comprehesive assurances and guarantees with regards to your CCTV installation. Our engineers have many years knowledge in the security industry and can advise on the positions of the cameras to achieve the optimum line of sight while ensuring your equipment is visible in such a way that it gets noticed and acts as a prevention to crime. Please contact Zone CCTV for more info.

Q: Are your CCTV cameras wireless?

We do not provide wireless cameras, although it would make the installations a lot easier! we have tried and tested them and have found them to be unreliable. At Zone CCTV we do not compromise on the quality of our equipment. Every installation is different with no 2 properties the same. With all installations, brand new outdoor cat5 ethernet cable is ran to connect the cameras to the network video recorder. On some occasions we can use TP link devices to connect the recording device to the internet to assist remote viewing from smartphones and PC’s. Depending on the nature of your requirements, our friendly and knowledgeable team will be happy to discuss the suitability of the cabling with CCTV systems for your property.