The customers had recently moved into a property in Pontefract and wanted to view its existing CCTV cameras on their mobile phones. Zone CCTV had installed the system around five years earlier, so we booked a service call to check the equipment and get the new owners connected.

Our engineers first found that the power supply was faulty and flashing green. We replaced it before working through the connection issues.

The recorder was still bound to the previous owners. We unbound it and set up a new Hikvision account with a username and password for the new owners. We then installed an internet booster and completed the troubleshooting needed to bring the CCTV system back online.

Once mobile viewing was working, we checked that the recorder had the latest firmware, the date and time were correct and footage was recording properly. We also showed the customer how to play back recordings and export footage to a USB stick if they need a copy in the future.

The system we installed around five years ago was still producing excellent picture quality. The customer was grateful to have it working on their phones and to know how to find footage when needed.

If you have an existing CCTV system in Pontefract that needs servicing, an upgrade or help with mobile viewing, Zone CCTV & Burglar Alarms can book a service visit to check it.

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