Here at Zone CCTV your security is our No.1 concern. If you have CCTV Cameras installed on your property that have ceased to be effective due to age or condition you may as well not have any cameras at all.

Zone CCTV can visit your premises and provide a free no obligation evaluation of your property. We’ll work with you to upgrade or repair certain aspects or all of your CCTV system.

Outdated CCTV Systems can compromise your security.

Call us today to find out more about upgrading your CCTV.

Hikvision systems are powerful and reliable – but like any technology, they can occasionally run into issues.

Whether you’re dealing with remote access problems, connection errors, or a recorder that’s still linked to a previous owner, we’re here to help.

Below are some of the most common issues we see and the steps you can take to resolve them.

Still experiencing issues? Call the experts at Zone CCTV Today!

This usually means the recorder is no longer connected to the internet – possibly due to a router change, password update, or loose ethernet cable.

There are many reasons why the Hik connect app is displaying offline. Here are a few:

To solve this problem, we need to get the recorder connected again to the broadband.

What does unbind mean? It means that the recorder is already paired up with another user. For example if you move info a new property and inherit an existing CCTV system, the old users may not have cleared their details off it. This will mean you will not be able to connect it to your mobile phone until it is unbound.

There are a couple of ways to unbind a recorder.

We’ll go through the two most popular ways here.

If you don’t have a monitor connected to your DVR, you can still unbind and reconnect the system using the Hik-Connect mobile app. Follow these steps to manually add your recorder and take control of your CCTV system:

How to you back up footage on a USB stick directly form a Hikvision CCTV DVR Recorder?

This video shows you how to export and save CCTV footage to a USB stick directly from your Hikvision recorder. This step-by-step tutorial will show you how to back up the CCTV footage from both DVR’s and NVR’s the process is similar.

This method allows the backups to be downloaded in a higher video quality, longer recording duration, and is faster and more reliable than exporting footage via the Hik-Connect mobile app. A CCTV monitor or TV will be required and plugged in via a HDMI or VGA cable.

In this video, you’ll learn:

Whether you’re securing evidence, reviewing incidents, or performing routinebackups, this method is ideal for business owners, and home users alike. CCTV eventually records over itself, making it an excellent way to back up important video evidence.

Why export from the recorder instead of the app?

Keep your security footage safe, clear, and accessible with this simple USB backup method.

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At Zone CCTV, we take pride in delivering CCTV systems that are fully fit for purpose. Every installation begins with a detailed site survey, where we assess your specific needs, risks, and environment to ensure that the system we design performs exactly as intended – whether it’s for deterrence, detection, or identification.

Unfortunately, not all installers follow this approach. We’re often called out to assess systems that look impressive on the surface, but fail to meet the basic requirements for effective surveillance. One of the most common – and costly – mistakes we encounter is the use of incorrect camera lenses.

Choosing the wrong lens type can drastically affect the size and clarity of recorded subjects. When subjects appear too small on screen, identification becomes nearly impossible – particularly with older cameras that lack HD resolution or electronic zoom. A non-HD camera may produce images with just 40,000 pixels per frame, compared to over 10 million pixels on modern digital cameras. The Home Office recommends that, to reliably identify an individual, they should occupy at least 50% of the screen width – a standard many poorly specified systems fail to meet.

Even with the right lens, positioning matters. We’ve seen brand-new systems that underperform simply because the cameras were installed at the wrong angle or height. Poor positioning negates the benefits of even the highest-quality equipment and can render crucial footage useless in the event of an incident.